With DevRev, we can scale our customerĬommunications and move beyond archaic customer support systems," said Kshitij Gupta, CEO, and co-founder, 100ms. But managing thousands of Slack channels was becoming challenging. Kind of communication because it feels like 100ms is their video backend team. "As a deep tech company, our customers are developers who prefer to communicate via Slack. We're thankful they've helped us lower costs, net better economics, and most importantly, increase customer satisfaction," saidĪlok Mishra, CTO, and co-founder of GoodMeetings. It's no secret thatĭevRev is at the forefront of product-led customer communications. "Over the last six months of using DevCRM, we've been able to experience the product, customer, and developer trifecta that can take a product-led company from good to great. The newly unveiled Support app unifies departments to collaborateĪs one social team in real-time. Of one: one support engineer, one team between support engineers and developers, and one customer success culture across all. To realize this vision, DevRev today also announced the general availability of its Support app, an in-app widget, and APIs and webhooks for modern software companies that believe in the power Tomorrow's design focused, customer obsessed companies will use product and user centricĬRMs to ensure every employee delivers customer success. Yet, these hand-crafted solutions often lead to subscription churn and low customer satisfaction.
Today's companies spend hundreds of thousands of dollars to stitch together Slack channels, emails, and in-app widgets with support portals, product boards, and issue tracking In an era of all things product-led, DevRev's converged "DevCRM" platform brings together customer support conversations and tickets with developer issues and productĮnhancements.
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